Flooring Stores & Installers in Fort Wayne
Your customer was so happy with the experience you gave them at your store.
And they absolutely loved their new flooring!
Will they still feel the same way after some time has passed?
Yes! As long as their carpet and flooring is properly maintained by Distinctive Cleaning & Restoration.
Flooring looks perfect the day it is installed. But over time, life happens! Spots from kids, pets, coffee, soda, food and every day use can take its toll. DIY cleaning or spot removal attempts by the client can cause permanent damage, reoccurring spots, and total frustration.
Choosing a cleaning company with inexperienced and under-trained technicians or under-performing and neglected equipment can end up causing more problems. The only thing worse than having dirty carpet and flooring is choosing the wrong cleaning company.
A customer may not remember the flooring manufacturer, but if a customer becomes concerned with the performance of their carpet or flooring, including noticing when it becomes dirty, they will remember who sold it to them.
Since we all want a good reputation with repeat and referred clients, it is in your best interests to help your client properly maintain their carpet and flooring by choosing a professional cleaning company that meets the warranty requirements for maintenance and will keep the flooring looking its best.
Proper cleaning by a professional can keep carpet and flooring looking like new for years. As the flooring retailer or installer, your client likely expects you to be familiar with local choices of qualified professionals that you would recommend. A poll by Harris Interactive on behalf of the IICRC found that 90% of people buying new flooring ask for information on how to care for it at the time of their purchase.
Why Refer Distinctive Cleaning & Restoration?
We Understand Trust Must Be Earned
- Referring another company to your client requires enormous trust. You have to trust that the company will be professional, will solve your customer’s problem, will do a great job and that your client will thank you for the referral.
- Just like you, we want to maintain our great reputation and continue to help repeat and referred clients.
- Learn about all the reasons Why You’ll Love Us here
- To ensure 100% complete customer satisfaction, after a cleaning we:
- Send a feedback form so our customer can “grade” us.
- Make a personal phone call to ensure every client is happy.
- Offer our Risk Free Guarantee that states: “We will inspect the areas to be cleaned, and let you know what you can expect and, in some circumstances, what we cannot guarantee. If your expectations are not met, or a spot returns within 30 days, we will return with no questions asked and re-clean the area for free. If you are still not pleased, we will refund your money. We aren’t happy until you are. Nothing is more important than your complete satisfaction since we want you as a client for life.”
Not all cleaning companies are created equal. Here are the type of experiences you can help your clients avoid.
Rushed Cleaning & No Spot Removal
Carpet Soaking Wet For Days
Coupon = Bait & Switch
We Want You to Have Clients For Life
- When cleaning inside a home, we often ask a client where they purchased their floors or who installed them. The majority of the time, they just can’t remember. If you referred your client to us and the client is planning on installing new flooring, we will always refer them back to you. Distinctive will also “have your back” if, for some reason, there are product or client concerns. We will instill confidence in the client regarding your expertise and encourage them to contact you to resolve it.
Are You a Specialist or a Jack of All Trades, Master of None?
- Some flooring retailers are encouraged by manufacturers to diversify and offer cleaning services. In theory, it makes sense – car dealerships sell cars as well as maintain them. Flooring installation and flooring cleaning are related but definitely two separate businesses with different skill sets. Distinctive chooses to specialize and focus on carpet and floor cleaning and maintenance. By providing our cleaning services for you and your customers, you can focus on flooring sales and installation.
How We Reward Our Advocates Like You
Free Cleaning Sample
Before we would ever ask you to recommend our company to your clients, we want you to be 100% confident in our company. If you have never experienced Distinctive’s services at your home and you either sell flooring or install it, take advantage of our Free Sample Cleaning Offer For Advocates.
Typically, we do not discount our work, let alone give it away for free. But we know that after you experience our expert services and our customer care, you will be a client for life.
We also realize that you have many opportunities to recommend a carpet and floor cleaner to your clients and we want to be that company. Taking advantage of our free sample offer will allow us to get acquainted with no risk on your part. You will see first-hand what we do, how we are different from other companies, and why your clients would appreciate you suggesting Distinctive.
Referral Rewards Program
Choose your reward!
- 10% of your referred client’s first total invoice as cleaning credit OR
- 7% of your referred client’s first total invoice in an eGift Card of your choice here
- Limit $250 reward per referral
Custom Co-Branded Spot Pro For Your Clients
Help your customers by building your brand and increasing repeat and referral business with co-branded Spot Pro!
Instead of selling a spot remover that has a different company’s name on it, a custom label can be created with your logo, contact info and services. Bottles can be gifted or sold to your clients.
Your clients will think of you each time they reach for the bottle to clean up spots and spills on their carpet, rugs and upholstery! The spot remover solution is safe, it will not bleach out carpet, rugs or upholstery, and it also will not leave a sticky residue.
The cost to invest is minimal. 16 ounce bottles currently cost $2.28 each. Contact us for more details on custom labels, pricing and shipping.
Let’s Recap This Win – Win – Win – Win Situation!
- The carpet or flooring you sold is cared for and maintained properly.
- You get free cleaning or cash in your pocket.
- Distinctive gets a new client.
- Your client will be happy and love their flooring because it will look great. Your client also avoids wasted time, money and frustration in the search for a quality cleaning company.
- In between cleanings, your client can use their spot remover to clean up accidents on their carpet without causing any damage to it. They will remember your company each time they reach for the bottle!