Insurance Agents & Adjusters in Fort Wayne
Insurance Agents
Your clients will turn to you for guidance when they experience an emergency water damage in their home or workplace. The restoration company you recommend will greatly affect the outcome of the project and your clients’ overall satisfaction with the claim.
If an unqualified company is chosen and the claim goes poorly, your client may become upset with you, as their agent. We understand it’s important for the project to go smoothly and for your client to remain a happy, satisfied customer.
Here’s how Distinctive can help:
- True 24/7 Response. We do not have an answering service. When you or your customer calls Distinctive during an emergency, you will be immediately connected to our owner, Alan Falls, a Master IICRC Certified Water Damage Restorer.
- Quick Response & Quick Results. Most of the restoration projects we have worked on since 2000 have been completed in one week or less. Our goal is to return our customers’ lives back to normal as soon as possible. If at all possible, we try to dry structures in place, rather than unnecessarily tear out and replace costly materials.
- Excellent Service & Relationships. We have worked with hundreds of insurance agents in North Eastern Indiana since 2000. We have maintained positive relationships with all of these agents to restore their customers’ homes and to help prevent water damage again in the future
- Extensive Experience & Training. We have successfully restored hundreds of homes and workplaces since 2000. We have attended courses around the country on structural drying and water damage restoration. Our owner, Alan Falls, is one of only six Master IICRC Certified Water Damage Restorers in North Eastern Indiana. A Master Certification in the Cleaning & Restoration industry can only be attained by attending specific courses, passing exams with a grade of 80% or higher, and applying this knowledge in the real-world to gain experience.
- Free Education. Since 2000, we have compiled written and digital resources to help our customers prevent water damage in their homes and workplaces. You and your customers will have free access to our library of education.
Insurance Adjusters
We know sometimes you have to make tough decisions. Some claims can be exaggerated and you must prevent insurance fraud and over-payment on a claim. At times, you may be totally overwhelmed with a surge of claims due to a weather event. Homeowners are often in distress from the water damage emergency that occurred and they might take it out on you.
Here’s how Distinctive can help:
- If you are involved in the claim at the start of the project, we will look to you for direction while following the industry IICRC S500 standard.
- If you are not assigned the claim until after the mitigation has been completed you can rest assured that we will follow industry standards.
- We will give the homeowner what is fair & due – no more, no less. We do not unnecessarily tear out and replace costly materials that can be dried in place. We understand you do not want to pay to remodel the customers home if that is unnecessary. This saves the insurance industry money and returns your clients’ lives back to normal in days instead of weeks or even months.
- We use Xactimate software for invoicing and are Xactimate Level 1 Certified. Our line by line items are detailed with comments to minimize misunderstandings and questions. This will save you valuable time so the claim can be closed faster. We can send you the ESX or PDF file type from Xactimate to save you time in recreating the sketch or estimate.
- Our documentation includes photos of before, during and after the project so you can see each step along the way which may save you from having to visit the home. Our moisture readings will document the drying conditions during the project to show the drying progress.