1.   Safety First!

   Our cleaning products and methods are safe for the environment as well as those with allergies, kids and pets. We even have specific cleaning products for those with chemical sensitivities. Just give us a call if you have any questions regarding our processes.  Call us at 260-250-4664 or Text us at 260-250-4664.

2.   We Are A Locally Owned & Operated Family Business. 

   Our owner, Alan Falls, is a Fort Wayne native and grew up working in his family’s cleaning and restoration business.  He has been cleaning floors & restoring in homes and workplaces around Fort Wayne full-time since 2000.  Alan’s wife, Audrey, is originally from Indianapolis, but she has made Fort Wayne her home since 2014 and has been helping Fort Wayne clients since 2015.

3.   Our Reputation is Spotless.

   It matters to us that you can trust us in your home or workplace. Really, who else would you allow inside your master bedroom or closet?  We understand how important it is to trust and be comfortable with who is working in your home.  We’ve worked hard for many years to develop our reputation and we would never do anything to tarnish it.  We want every customer to be a lifelong client who will tell their friends and family about us.

4.   They Said We Were “OCD.”  Is That A Bad Thing?

   We took it as a compliment!  We think this is the only way to clean!  If we clean your carpet, we are known to clean the edges of rooms on our hands and knees. If we clean your rugs, we will straighten and brush your fringes out.  If we clean your furniture, we will groom it so the nap of the fiber is going the same direction.  If we clean your tile and grout in your kitchen, we might just ask to move your stove and refrigerator to clean under them.  If you have tough spots to remove, we get excited because we love a good challenge.  If we restore your water damage, we will be careful with your belongings and when it’s all over, it will be like the water was never there.  This is just the way we’ve always done our work.  We hope that’s okay!

5.   We Aren’t In A Hurry.

   If you have hired any sort of cleaner in the past, you may have been surprised by how quickly they moved through your home or workplace. You may have wondered, “Did they really clean everything?” or “Will I have to come behind them and fix what they missed?” What a terrible feeling. And even worse – what a waste of hard-earned money! When you choose Distinctive, you can be sure we will never rush through your home or workplace, just trying to get to the next customer or back to the office to start our weekend early.  We take our time, because that is one of the most important requirements to a successful cleaning or restoration project. While we take our time in order to be thorough, we are also work hard to be efficient.

6.   We Aren’t Just Certified – We’re Experienced Too.

   Alan Falls, our owner, is a Master Certified IICRC Textile Cleaner & Water Damage Restoration Technician.  Only 3.7% of people in this entire industry have ever attained Master Certification status.  Alan has achieved this through multiple classes and extensive hands-on training, coupled with full-time experience since 2000.  Audrey too is a certified Carpet Cleaning Technician. 

   There’s heavy turnover in this industry and, in Indiana, no license or training is required to be a carpet cleaner.  Unfortunately, you pay the price because many—maybe even most—technicians are either poorly trained, undertrained or they simply don’t have enough experience to clean and restore properly and thoroughly.  Even the best equipment cannot be a substitute for a lousy technician.  In contrast, we have over 25 combined years of varied experience and extensive training, which means you will never have to worry about clueless technicians who haven’t progressed beyond basic skills.  One of our favorite sayings is, “You Can’t Outperform Your Knowledge,” and that is why we are dedicated to constantly honing our skills.
   
   

7.   Your Home Is Our Home. 

   We are extra careful when working in your home.  We treat every customer like our family member and every home as if it were ours.  We take precautions to avoid damaging your home and furnishings.  We will not explore other areas of your home that we were not invited into.

8.   We Care About the Finished Product.

   It pains us when to hear about other cleaners who simply refuse to remove spots or stains or who rush through a cleaning in 30 minutes or less.  Make no mistake – that is not how we have built our reputation and that is the opposite of what you will receive from us.  Since your home is like our home, we truly care about the finished product of our work.  This is our company and our reputation on the line. In fact, we are known for going the extra mile to help our customers.  We want you to be 100% satisfied with the results because we want you to be a lifelong client.

9.   “You Get What You Pay For.”

   Have you ever tried to save a buck by buying the cheapest service or product available? How did you feel afterward – satisfied or disappointed? We aren’t judging you… We’ve done the same thing and kicked ourselves later.  In the world of cleaning and restoration, you definitely get what you pay for.  Yes, Distinctive is more expensive than most other cleaning and restoration companies. However, we offer fair, by-the-square-foot pricing that includes no surprises, no gimmicks, and no high-pressure sales.  Plus, the owner and his wife are on every job site.  It’s true – we cost more, but we give more quality without the hassles that come along with hiring other unscrupulous companies.  And we promise you won’t be disappointed!

10.   We Offer Suggestions, But We Aren’t Pushy.

    Not interested in any additional services on the day of your appointment? That’s just fine! We are just huge fans of educating our customers on the best solutions for their cleaning and restoration. Sometimes we geek out on explaining all of the exceptional services we provide. So while we love finding solutions to your cleaning and restoration needs, we will never pressure you to purchase them.

BONUS REASON #11

Our Risk Free Guarantee:

We will inspect the areas to be cleaned and let you know what you can expect and, in some circumstances, what we can’t guarantee.  If your expectations are not met, or a spot returns within 30 days, we will return – no questions asked – and re-clean the area for free.  If you are still not pleased, we will refund your money.  We aren’t happy until you are.  Nothing is more important than your 100% complete satisfaction because we want you to be our lifelong client!

Client must contact Distinctive within 30 days of initial cleaning, no exceptions.  New stains or spots that occur after initial cleaning that were not caused by Distinctive and were not due to an oversight by Distinctive are not covered by the Risk Free Guarantee.